Privacy Policy
Last Updated: June 2025
1. Introduction
Welcome to Solo Stove Pakistan. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, shipping address, and billing information.
- Payment Information: When you make a purchase, payment details are processed securely through JazzCash or EasyPaisa. We do not store full payment card details.
- Technical Data: IP address, browser type, device information, and browsing behavior on our site.
- Communication Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use the collected data for the following purposes:
- To process and fulfill your orders, including sending order confirmations and shipping updates.
- To verify your email address for payment processing.
- To communicate with you about your orders, returns, and customer service inquiries.
- To improve our website and product offerings.
- To send promotional offers and marketing communications (with your consent).
- To comply with legal obligations and prevent fraud.
4. Data Protection
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption on our website.
- Regular security audits and monitoring.
- Limited access to personal data on a need-to-know basis.
- Secure payment processing through trusted payment gateways.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your information with:
- Service Providers: Third-party vendors who help us operate our website, process payments, and deliver orders (e.g., shipping carriers, payment processors).
- Legal Requirements: If required by law or to protect our rights, we may disclose your information to comply with legal processes.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function properly (e.g., cart functionality).
- Analytics Cookies: To understand how visitors use our site and improve our services.
- Preference Cookies: To remember your preferences and settings.
You can control cookie settings through your browser preferences.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@solostove.pk
Phone: +92 300 1234567
Address: Islamabad, Pakistan